发布时间 : 星期日 文章国际商务函电范例更新完毕开始阅读36492600c77da26924c5b04b
催客户付款
Dear Stanislav,
All the gazebos you ordered were shipped last Thursday. Attached you can find the invoice, packinglist and copy of B/L. The ETA is August 1st ,to St. Petersburg.
Please help to settle the rest payment USD 7000 to our bank account soon. Thanks &best regards, Liu wei
告诉客户收到付款
Dear Sharon,
Nice day! We have received the payment for the shipped 3 orders.
Thank you very much for your support and trust. We’re immensely delighted to get these projects!
Hope we could expand our current business in the near future. Yours, Sisley
Subject: Demanding overdue payment Dear Sirs,
As our account still shows there is a balance of USD 7000 you owe for order XL-173, we are wondering if there are some special reasons. We hope you can arrange the payment soon. Look forward to your good news.
催款邮件
Dear Ali,
I’m sorry to inform you that we haven’t received your payment.
Could you kindly re-check it? Please also send us the bank receipt for record. Thank you!! Regards, Belinda Xie
Extend the dates of shipment to…and validity to……\（
请客户修改信用证
Dear Mr. Jackson,
Thank you for the L/C draft for order #DJ-199. Please find our comments with highlighter yellow below.
1. Please extend the dates of validity to April 30th.
2. Payment terms: Please change BY ACCEPTANCE 60 DAYS FROM CARGO RECEIPT DATE into
30DAYS, the same as our previous order.
Others are OK. Please help to amend them and open the original L/C. Best regards, Alvin Sun
请客户修改信用证2
Dear Coco,
Please find the discrepancy below mentioned by our bank.
1. Quantity 6000 pcs was mentioned in L/C, but we could only shipped 5820 pcs for one 40’
container. The rest 180 pcs will be delivered next time with PO#219. 2. The destination port was changed to Amsterdam, not Hamburg.
The 2 Issues above were already approved by your shipping colleague.
Please help to check and give JP Morgan your acceptation, and we could get the payment soon. Thanks, Aaron
向客户汇报生产情况
Dear Eva,
How are you doing?
Regarding your order W-XK153, we’re now doing the mass production. Roughly 45% were already finished.
We could deliver the goods around 2 weeks later. Would you like to ask SGS for the final inspection? Kind regards, Stephy
紧急修改包装的通知
Stephy,
Please update our packaging artwork as attached urgently! I hope pdf file is workable for you.
We want to receive the final samples within next week. Please hurry up! Regards. Eva
申请第三方验货
George，
Ask your China branch to handle one inspection case for us.
Order W-XK153 as attached. DUPRO and final inspection, we need both. I put our supplier’s mail in cc line, and she will contact with you directly. Eva
验货未通过
Dear Eva，
Sorry to inform you that we failed in the final inspection. Please find the report issued by SGS in attachment.
Would you like us to apply the re-inspection after re-work? Thank you! Sincerely, Stephy
整改后申请重验
Dear George,
Attached you could find the re-inspection booking. Also enclosed the order, artwork and the 1st inspection report for your review.
Kindly check if this Saturday is workable for you. We will pay for the extra charge. Thanks and best regards, Stephy
讨论装运细节
Dear Eva,
The goods were completely passed the re-inspection by SGS.
I have contacted with forwarder, and was advised the cargo cut-off date 12/27. But the CBM is just 19.2, and couldn’t fill in a full 20’GP. Would you like to ship them by LCL or FCL? Best regards, Stephy
告知客户装运和预计到港时间
Dear Eva,
The foods were shipped by Hyundai vessel ***. Please find the loading supervision photos in attachment, with container No. for your reference. The ship date was 12/27 and ETA would be 1/13. Best regards, Stephy
投诉
Dear Sirs,
The product DEX-3072 we ordered has not been shipped yet. According to our contract, it should be shipped in March 20, but now it is alresdy in early April.
We need you to deal with this immediately including sending our goods by air and conpensating our loss as well.
Best regards, Jennifer 投诉
Dear Rico,
We received the goods which you shipped last month.
Unfortunately, 1/4 of the goods were seriously damaged. I’m not sure if these items were already broken before delivery.
If you insist on loading intact goods to the vessel, please check with forwarder directly for this claim!
I would like to receive the rest goods TOP URGENTLY! Please deliver them by air as quickly as possible. And you should pay for the freight charge! Regards, Georgio
对投诉的回复
X公司销售部的Alice收到客户ABC公司的邮件，抱怨订单DEX-3072还没有发货。
1、立即回复邮件，告知客户收到投诉，并展开调查。（10分）
2、经过调查，发现由于本公司工作失误导致延误发货，写信给ABC公司，
提出解决方案，一半货物改空运，费用由我方承担，一半货物依然沿用原运输方式。（20分）
3、经过调查，发现没有按期发货的原因是：
（1）客户在下订单后20天才开立信用证；
（2）样品寄出后，客户迟迟没有确认，我方工厂无法批量生产。 因此延迟发货的责任不在我方，拒绝任何赔偿。（20分）
对投诉的回复1
Dear Miss Whittaker,
Thank you for your email. Please accept our sincere apologies for the defective of our service.
We will take full responsibility for this claim and pay for the express charge & accessory cost! I hope that you will not let this unhappy incident to lose the confidence for our business.