发布时间 : 星期一 文章Operation management 习题更新完毕开始阅读823cd20f581b6bd97f19ead8
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QMTD3600 MC #1 (2 points/question) Chap. 1, 2, 4, 5, 6 Due: One week prior to test 1
Chapter 1 1. Which of the following is not related to the historical evolution of operations management? A) The industrial revolution B) Agricultural evolution C) Scientific management D) The human relations movement E) Development of management science techniques 2. Product design and process selection are examples of: A) financial decisions D) system operation decisions B) tactical decisions E) forecasting decisions C) systems design decisions 3. Which of the following is not true about systems approach? A) A systems viewpoint is almost always beneficial in decision making. B) A systems approach emphasizes interrelationships among subsystems. C) A systems approach concentrates on efficiency within subsystems. D) A systems approach is essential whenever something is being redesigned or improved. E) All of the above are true. 4. Production systems with customized outputs typically: A) have relatively high volumes of output D) have relatively fast work movement B) have relatively low unit costs E) use relatively highly skilled workers C) have relatively high mechanization 5. Budgeting, analysis of investment proposals, and provision of funds are activities associated with the: A) operation function D) finance function B) marketing function E) industrial engineering function C) purchasing function 6. The marketing function's main concern is with: A) producing goods or providing services B) selling the organization's products or services C) procuring materials, supplies, and equipment D) building and maintaining a positive image E) securing monetary resources 7. Which of the following is not a benefit of using models in decision making? A) They provide a standardized format for analyzing a problem. B) They serve as a consistent tool for evaluation. C) They are easy to use and less expensive than dealing with the actual situation. D) All of the above are benefits. E) None of the above is a benefit. 8. Which of the following is not an emphasis in a lean production system? A) price D) continual improvement B) high quality E) customer satisfaction C) worker involvement 9. Which of the following is not properly matched? A) Mathematical model for inventory management - Douglas McGregor. B) Division of labor - Adam Smith C) Scientific Management - F. W. Taylor D) Motion study - Frank and Lillian Gilbreth E) Moving assembly line - Henry Ford
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10. Which of the following is not a general approach to decision-making? A) establishing priorities D) quantitative methods B) an emphasis on subjectivity E) a systems approach C) analysis of tradeoffs 11. The process of comparing outputs to previously established standards to determine if corrective action is needed is called: A) planning B) directing C) controlling D) budgeting E) leading 12. Which of the following is not a type of operations? A) goods production D) communication B) storage/transportation E) none of the above C) entertainment
Chapter 2 13. Which of the following is not a key factor of competitiveness? A) price D) after-sale service B) product differentiation E) none of the above C) flexibility 14. A key internal factor which should be taken into account by a corporate strategy is: A) human resources D) suppliers B) facilities E) all of the above C) customers 15. Which of the following is not a key external factor which should be taken into account by a corporate strategy? A) economic conditions D) financial resources B) political conditions E) competition C) legal environments 16. Distinctive competencies in organizations generally relate to: A) price (cost) B) quality C) time D) flexibility E) all of the above 17. The external elements of SWOT analysis are: A) strengths and weaknesses D) weaknesses and opportunities B) strengths and threats E) strengths and opportunities C) opportunities and threats 18. Productivity is expressed as: A) output plus input D) output divided by input B) output minus input E) input divided by output C) output times input 19. The fundamental purpose for the existence of any organization is described by its: A) policies B) procedures C) strategy D) mission E) bylaws 20. Which of the following is not considered to be a cause of poor U.S. global competitiveness? A) the tendency to view labor as a cost factor to be minimized B) decision-making based on short-term horizons C) weaknesses in technological practice D) all of the above E) none of the above 21. Which of the following is true? A) Corporate strategy is shaped by functional strategies. B) Corporate mission is shaped by corporate strategy.
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22. Which of the following is not a factor that affects productivity? A) computer viruses D) standardizing process B) design of the workspace E) cellular phones C) use of Internet 23. Which of the following is not a key way in which business organizations compete with one-another? A) production cost D) flexibility B) quality E) time to perform certain activities C) product duplication 24. Decisions which are lowest level and narrow in scope are called: A) strategic decisions D) forecasting decisions B) tactical decisions E) design decisions C) operational decisions
Chapter 5 25. One way to increase reliability is to A) eliminate backup component B) improve preventive maintenance procedures C) increase mean repair time D) increase the number of independent components E) none of the above 26. The stage in a product or service life cycle where some firms adopt a defensive research posture is: A) incubation B) growth C) maturity D) saturation E) decline 27. One possible disadvantage of modular design is that: A) replacement and repair is more difficult B) failure diagnosis is more complex C) number of configurations of modules decreases D) individual parts lose their identities E) inventory problems arise 28. Which of the following is not a reason for redesigning a product or service? A) to reduce labor or material cost B) to increase the level of employee satisfaction C) to increase the level of customer satisfaction D) to attract and increase customer demand E) to increase quality 29. The advantages of standardization include which of the following? I Early freezing of designs II Fewer parts to deal with in inventory III Reduced training cost and time IV Purchasing is more routine A) I, II B) I, IV C) I, II, III D) II, III, IV E) I, II, III, IV 30. Which of the following is a measure of effectiveness of product/service design? A) development time and cost D) all are the measure B) product/service cost E) none is the measure C) product/service quality
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C) Functional strategies are shaped by corporate strategy. D) External conditions are shaped by corporate mission. E) Corporate mission is shaped by functional strategies.
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31. Which of the following is not true about re-manufacturing? A) Re-manufactured products can be sold at lower cost.
B) The process requires mostly unskilled and semiskilled workers. C) There is less depletion of natural resources. D) It produces high quality products easily.
E) Re-manufacturing is mainly carried out by small and mid-sized companies. 32. In the area of product and service design the acronym CAD refers to: A) conceptually appropriate design D) competitive advantage design B) computer aided design E) completely automated design C) commercial applications design
33. Service design generally differs from product design in which of the following ways? A) Service design tends to focus on tangible factors.
B) There is less latitude in detecting and correcting errors prior to delivery. C) There is a lesser requirement to be aware of competitors' offerings. D) There is less visibility to customers. E) none of the above
34. The term that pertains to incorporating customer ideas in product design is: A) TQM B) CAD C) QFD D) robust design E) reverse engineering
35. The process of dismantling and inspecting a competitor's new or revised product for the purpose of gleaning design ideas is called:
A) design by imitation D) benchmarking B) product analysis E) none of the above C) reverse engineering
36. The term \ A) service blueprinting D) robust design B) quality function deployment E) the Taguchi approach C) concurrent engineering
Chapter 5 37. Which of the following is not a criterion for developing capacity alternatives? A) design rigidity into systems B) take a big-picture approach to capacity changes C) prepare to deal with capacity in \ D) attempt to smooth out capacity requirements E) identify the optimal operating level 38. A reason for the importance of capacity decisions is that capacity: A) limits the rate of output possible B) affects operating costs C) is a major determinant of initial costs D) is a long-term commitment of resources E) all of the above 39. Production units have an optimal rate of output where: A) total costs are minimum D) rate of output is maximum B) unit costs are minimum E) total revenue is maximum C) marginal costs are minimum 40. When the output is less than the optimal rate of output, the unit cost will be: A) lower
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