发布时间 : 星期一 文章云南省曲靖市2014高考英语一轮 阅读理解训练题(2)更新完毕开始阅读e48d75f976eeaeaad1f3309f
taught to regard each other as customers requiring the highest standards of service. Customer care is obviously here to stay and it would be a foolish company that used slogans such as \do as we please”. On the other hand , the more customers are promised, the greater the risk of disappointment. 50. We can learn from Paragraph 2 that . A. complaining customers are hard to satisfy B. unsatisfied customers receive better service C. Satisfied customers catch more attention D. well-treated customers promote business
51. The writer mentions “phone rage”(Paragraph 3) to show that . A. customers often use phones to express their anger B. people still prefer to buy goods online C. customer care becomes more attention
D. customers rely on their phones to obtain services 52. What does the writer recommend to create delight?
A. Calling customers regularly B. Giving a “thank you” note. C. Delivering a quicker service D. Promising more gifts.
53. If a manager should show his empathy (Paragraph6), what would he probably say?
A.“I know how upset you must be.” B.“I appreciate your understanding.” C. “I’m sorry for the delay.” D.“I know it’s our fault.” 54. Customer delight is important for airlines because . A. their telephone style remains anchanged B. they are more likely to meet with complaints C. the services cost them a lot of money D. the policies can be applied to their staff 55. Which of the following is conveyed in this article?
A. Face-to-face service creatcs comfortable feelings among customers. B. Companies that promise more will naturally attract more customers. C. A company should promise less but do more in a competitive market.
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D. Customer delight is more important for airlines than for banks.
【答案】DCCABC
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B
The space shuttle Columbia flared and broke up in the skies over Texas on Saturday, February 1, 2003, killing the seven astronauts on board in what NASA and President Bush called a tragedy for the entire nation. NASA launched an investigation into the disaster and began searching for the astronauts' remains. It said that although there had been some data failures it was too early to nail down a precise cause. The break-up, 16 minutes before the shuttle was due to land at Kennedy Space Center in Florida, spread possibly toxic debris(有毒的残骸) over a wide area of Texas and neighboring states.
Dramatic television images of the shuttle's descent clearly showed several white trails(痕迹) streaking through blue skies after the shuttle suddenly fell apart. It was almost 17 years to the day that the Challenger shuttle exploded on Jan. 28, 1986, killing all seven astronauts on board.
Take-off and re-entry into Earth's atmosphere are the most dangerous parts of a space mission. In 42 years of US' human space flight, there had never been an accident in the descent to Earth or landing. Challenger exploded just after take-off.
Rescue teams scrambled to search for the remains of the crew, which included the first Israeli to fly on the shuttle, former combat pilot Col. Ilan Ramon. There were warnings that parts of a vast 120-mile-long corridor of debris could be toxic because of poisonous rocket propellant(推进器).
\are not ready to confirm that we have found any human remains,\Nacogdoches County Sheriff Thomas Kerrs said. He added that among the roughly 1,000 calls reporting debris, some people said they found remains of crew members.
\complete and we lost them so close to home. ? America's space program will go on,\
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said a grim-faced Bush in a message broadcast on television, which included condolences（同情）to the families of the dead astronauts. 6. The word “descent” in the passage means ________.
A. taking off B. landing C. orbiting(绕轨运行) D. walking down 7. Which is true of the Israeli astronaut Ilan Ramon?
A. He was the first Israeli astronaut to fly on the shuttle.
B. He was the first foreign astronaut to fly on the American shuttle. C. He used to be a passenger plane pilot.
D. He was the only survivor in the Columbia disaster.
8. The Columbia disaster and the Challenger disaster were similar in that ________. A. there were seven astronauts killed on board B. both the shuttles exploded when they took off
C. Both the shuttles exploded when they were about to land D. no human remains were found
9. Which of the following is wrong according to the news?
A. The U.S.A. will give up the space program because of the accident. B. NASA hasn’t found the cause of the Columbia disaster.
C. Before the Columbia disaster, no shuttles had exploded in the course of landing. D. Take-off and re-entry into Earth's atmosphere are the most dangerous parts of a space mission.
参考答案B A A A
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